ATTENDANCE
Regular attendance for in-person and/or online classes is recommended and is essential to your progress. Absence notification should be sent via email, text, or Facebook messenger to your teacher or to <[email protected]> prior to the class.
Missed In-Person and/or Online Class(es)
No refunds or make-up classes will be granted for class(es) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class.
WITHDRAWALS AND REFUNDS
Withdrawal from in-person and/or online class(es) or course(s)
Not happy with your course or changed plans? You can withdraw and get a refund from any course within the first two weeks of the course. To do so, you must provide a notification of withdrawal via email to [email protected] before the 3rd scheduled class of your course.
Absence (non-attendance) from class (online or in-person) is not considered a notification of withdrawal.
A full refund will be issued to you if you withdraw up to 3 days before the course starts. Otherwise, refunds minus the following charges will be issued:
- A withdrawal administration fee of $10
- The cost of all classes held prior to the withdrawal notification, whether attended or not.
Otherwise, your paid fees can be transferred to another course within 3 months of your registration.
There are no refunds for missed classes due to illness, isolation, or any other absences. An online class,make-up class (if space allows), or class recording can be arranged to make-up the missed lesson. Exceptions will be made for unforeseen circumstances and medical reasons, for students attending more than one course, we will work together to find a solution 🙂
CANCELLATIONS
Flamenco and Ballet Dance School Maria Osende reserves the right to cancel classes with insufficient registration. In this event, fees for cancelled classes will be refunded.
Flamenco and Ballet Dance School Maria Osende reserves the right to change and substitute teachers as necessary.
In case of a government mandated closure due to COVID-19
Cancelled in-person classes due to COVID-19 will be postponed, rescheduled or transitioned to online. Online classes will continue. If the student is unavailable to attend the rescheduled make-up class(es), or online classes are not an option for the student, any classes not taken after the date of closure that tuition was collected for will be fully refundable in the form of a credit on the account or refund to the same form in which the payment was made.
Weather Cancellations
Flamenco and Ballet Dance School Maria Osende reserves the right to cancel in-person classes when inclement weather creates road conditions that are deemed to be unsuitable for safe travel. Flamenco and Ballet Dance School Maria Osende monitors the closure of other public institutions and weather warnings to determine when closure should be made. We make every attempt to make a decision by 2:00 PM for afternoon and evening classes. Notification is placed immediately on our Facebook group page and students will be personally notified if possible. In this event, classes will run online, via Zoom Software.
Cancelation of in-person Class(es)/Course(s)
If one or more class(es)/course(s) is cancelled due to a studio closure, because of COVID-19 or other reasons, classes will be postponed, rescheduled or transitioned to online. If the student is unavailable to attend the rescheduled make-up class(es), or online classes are not an option for the student, any classes not taken after the date of closure that tuition was collected for will be fully refundable in the form of a credit on the account or refund to the same form in which the payment was made.
If class(es) is cancelled due to teacher absence, a refund of the class fees will be granted, or a qualified substitute will teach the class(es) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es) cannot be accommodated by the teacher, or the student is not available to attend the make-up class(es), a refund of the class fee(s) will be granted.
No refunds for missed classes due to illness, isolation, or any other absences. An online class or make-up class (if space allows) can be taken to make-up the missed lesson.
Cancellation of online Class(es)/Course(s)
If one or more class(es) or course(s) is cancelled due to low enrolment, a credit, full or partial refund will be granted. Any unused fees may be transferred to another course.
If class(es) is cancelled due to teacher absence, or unforeseen technical difficulties (such as a power outage or internet connectivity problems), a pre-recorded class will be provided before the next scheduled class occurs. If unavoidable circumstances prevent the teacher from providing a class recording to make-up the cancelled class, a refund of the cancelled class/lesson fee will be granted.
No refunds for missed classes due to illness, or any other absences. An up-to-date class recording will be provided to the student to make-up the missed lesson.
Cancellation of hybrid class(es)/Course(s)
If a student has registered for in-person participation in hybrid class(es)/lesson(s), cancellation of in-person class policy applies.
If a student has registered for online participation of hybrid class(es)/lesson(s), cancellation of online class policy applies.
LATE REGISTRATION
You found out too late but would like to join?
For in-person classes, you can attend a free trial, if you decided to take the course, the fee will be prorated accordingly and you will only pay from the day you start attending a course (the trial class remains free).
For online-classes, depending on the course:
- you can choose to pay for the full course and access the missed classes on demand, or
- you can start paying from the time you join
Class Recordings
Students that have registered for an online or hybrid class will have access to Zoom class recordings, via the email address they registered with. Each class recording will be released within 48 hours of the completed class. The recording will be available for 7 days after the class took place. Recordings are not available for download. It is prohibited to share, upload or otherwise distribute class recordings (in whole or in part) online.
FINANCIAL ASSISTANCE
Flamenco and Ballet Dance School Maria Osende is able to provide reduced fees for online classes to students requiring tuition support, especially in these difficult times. Ask Maria.