ATTENDANCE & ABSENCES
Regular attendance for in-person and/or online classes is recommended and is essential to your progress, specially for beginner and intermediate level students in ballet and flamenco, and for classes which involve choreography, which are most of our flamenco classes. Absence notification should be sent via email, text message (facebook messenger, SMS, iMessage, Whatsapp) messenger to your teacher or via email prior to the class. We do also offer drop-in ballet classes for our Open level.
MISSED CLASS (ES) AND PRORATED FEES
Term fees for in-person classes can be prorated. For details, please visit the “Prorated Fee Discount” section under our Discounts & Offers page.
For unforeseen missed in-person classes due to reasons such as illness or scheduling conflicts, make-up classes will be available within the same term (fall, winter, spring). Please note that missed classes cannot be refunded or prorated retrospectively.
Make-up classes are offered for non-hybrid classes, as hybrid classes can be accessed online at your convenience. Please consult with your teacher about make-up class options for your level.
WITHDRAWALS AND REFUNDS
Withdrawal from in-person and/or online class(es) or course(s)
You can withdraw and receive a refund before the third class of an 8-week or longer course or before the second class of a 6-week course. No withdrawals or refunds are allowed for 4-week courses or workshops with 4 classes or less once they start. To withdraw, please provide notification via email.
Please note that absence (non-attendance) from class, whether online or in-person, is not considered a notification of withdrawal.
A full refund will be issued if you withdraw up to 3 days before the course starts. After this period, refunds will be issued minus the following charges:
- A withdrawal administration fee of $15
- The cost of all classes held prior to the withdrawal notification, whether attended or not
CANCELLATIONS
Flamenco and Ballet Dance School Maria Osende reserves the right to cancel classes with insufficient registration. In this event, fees for cancelled classes will be full refunded.
Flamenco and Ballet Dance School Maria Osende reserves the right to change and substitute teachers as necessary.
Weather Cancellations
Flamenco and Ballet Dance School Maria Osende reserves the right to cancel in-person classes when inclement weather creates road conditions that are deemed to be unsuitable for safe travel. We will monitor the closure of other public institutions and weather warnings to determine when closure should be made. We make every attempt to make a decision by 2:00 PM for afternoon and evening classes. Students will be notified via email.
Cancelation of in-person Class(es)/Course(s)
If one or more class(es)/course(s) is cancelled due to a studio closure, classes will be postponed, rescheduled or transitioned to online. If the student is unavailable to attend the rescheduled make-up class(es), or online classes are not an option for the student, any classes not taken after the date of closure that tuition was collected for will be fully refundable in the form of a credit on the account or refund to the same form in which the payment was made.
If class(es) is cancelled due to teacher absence, a refund of the class fees will be granted, or a qualified substitute will teach the class(es) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es) cannot be accommodated by the teacher, or the student is not available to attend the make-up class(es), a refund of the class fee(s) will be granted.
No refunds for missed classes due to illness, isolation, or any other absences. An online class or make-up class (if space allows) can be taken to make-up the missed lesson.
Cancellation of online Class(es)/Course(s)
If one or more class(es) or course(s) is cancelled due to low enrolment, a credit, full or partial refund will be granted. Any unused fees may be transferred to another course.
If class(es) is cancelled due to teacher absence, or unforeseen technical difficulties (such as a power outage or internet connectivity problems), a pre-recorded class will be provided before the next scheduled class occurs. If unavoidable circumstances prevent the teacher from providing a class recording to make-up the cancelled class, a refund of the cancelled class/lesson fee will be granted.
No refunds for missed classes due to illness, or any other absences. An up-to-date class recording will be provided to the student to make-up the missed lesson.
Cancellation of hybrid class(es)/Course(s)
If a student has registered for in-person participation in hybrid class(es)/lesson(s), cancellation of in-person class policy applies.
If a student has registered for online participation of hybrid class(es)/lesson(s), cancellation of online class policy applies.
LATE REGISTRATION
You found out too late but would like to join?
For in-person classes, you can attend a free trial, if you decided to take the course, the fee will be prorated accordingly and you will only pay from the day you start attending a course (the trial class remains free).
For online-classes, depending on the course:
- you can choose to pay for the full course and access the missed classes on demand, or
- you can start paying from the time you join
Class Recordings
Hybrid Courses include a library of all past classes and material available for the entire duration of the course and 6 months – 1 year afterwards.
FINANCIAL ASSISTANCE & SPECIAL OFFERS
Check our special offers and discounts.